Margaritaville Cottages Orlando Health & Safety Program

As we continue to place an emphasis on the continued health and safety of our team members and guests, we will remain vigilant and respect and observe local, state and federal guidelines, even as they change. This includes a requirement for all individuals to wear face coverings in indoor public spaces unless eating, while seated, or for anyone over the age of two (2) years.

Thank you for your patience as we work to help prevent the further spread of the virus while providing a space for you and your family to confidently relax and escape in our tropical oasis. The following initiatives are based on what we know about the virus, and what we hear from you, our guests, about what’s important to you when traveling away from home.

We are committed to continually evaluating and adjusting as we test these practices, always striving to deliver the vacation state of mind, island-style fun and Margaritaville quality that are a hallmark of our brand.

Please take a few moments to review these measures and, when you are ready, know that we are here and waiting to welcome you.

Margaritaville Resort Orlando Health & Safety FAQ’s

What is being done at the resort to encourage social distancing?

At Margaritaville Resort Orlando, dining room seating has been reduced to 50%, and restaurant tables have been separated by 6 feet. Seating at our bars and lounges has also been reduced by 50% and spread out in pairs 6 feet apart. Hand sanitizer stations will be available for all employees and guests throughout the property. Pool lounge chairs have also been be limited and separated by 6 feet. The resort is implementing a minimum of 6 feet between groups of 10 people or less, and others in all public areas. Plexiglass partitions have been installed at the front desk for guest and employee safety.

What are employees doing to ensure they are healthy and safe to work at the resort?

The resort’s team is conducting temperature checks for all employees before their shifts. Any person with a temperature of 100.4 degrees or higher will be directed to the appropriate medical facility. Every employee is required to wear a face mask. Employees may also be required to wear gloves based on their job function. Any employee with flu-like symptoms must remain at home. Employees will be responsible for following handwashing procedures, wearing personal protective equipment (PPE), and following social distancing guidelines.

COVID-19 Training and Equipment

All employees will receive comprehensive training on COVID-19 safety and sanitation protocols. Appropriate PPE will be worn by all employees based on their roles and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering the resort will be provided a mask and required to wear that mask while on property.

Employee Hand Washing Procedures

Employees are instructed to wash hands every 60 minutes and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, before and after a break and each shift.

What sanitation procedures have been implemented when dining at resort restaurants?

Increased sanitation protocols, personal protective equipment (masks and gloves), single-use menus and utensils, table separation by 6 feet, hostess will manage the number of guests arriving and seat according to social distancing.

What is being done to ensure cleanliness and safety for housekeeping and room service?

At The Margaritaville Hotel, cleaning supplies will be available at the front desk for pick up. Full housekeeping services will be completed after a 3-night stay. All rooms will be deep cleaned between guests with expanded sanitation procedures. Bellhop carts will be cleansed after each use and room service is unavailable to ensure the safety of guests and staff. At the Margaritaville Cottages, for the safety of guests, only departure cleans and arrival inspections will take place. Additional cleaning detergents will be provided at no cost; amenities and linens provided as needed; full service, special, and daily cleans will be suspended.

St. Somewhere Spa, Fitness Center and Parakeets Kids’ Club

St. Somewhere Spa reopened May 29, 2020, with enhanced sanitation and social distancing procedures. Full spa services are offered by appointment only.

Parakeet’s Kids’ Club is closed until further notice.

The Fitness Center is now open 24 hours a day.

Will the resort shuttle and transportation to Orlando theme parks be available?

Yes, the shuttle will be available to transport guests to The Margaritaville Hotel, the Margaritaville Cottages, Island H2O Live! Water Park and the Promenade at Sunset Walk. Shuttles will be wiped down after each use and drivers will wear masks at all times.

Shuttle service to Orlando area theme parks has resumed as of August 8, 2020. All hotel shuttles require reservations as early as 1 day in advance and as late as 1 hour in advance. You must sign up and receive vouchers in order to board the shuttle. Reservations can be made through the website Maingatetaxi.com or through the Concierge desk in the lobby manned by AGS (All Guest Services). Shuttles do reach capacity, so please plan accordingly. Get more information about reserving theme park transportation.

Is Island H2O Live! Water Park open?

Yes, the water park is open on weekends and select weekdays. Please review the water park’s operating hours and Safe-Splash Guidelines prior to your visit.

Are the tenants at the Promenade at Sunset Walk open for business?

In accordance with state and federal guidelines relating to COVID-19, all Promenade at Sunset Walk merchants and venues have reopened. Masks are required upon entry to all Promenade locations. Restaurants are open for 50% indoor occupancy as mandated. Takeout and delivery options are also available.

How is social distancing being regulated in outdoor spaces?

All tables at Salty Rim Bar & Grill, pool and lounge chairs have been spaced accordingly to minimum of 6 feet apart for social distancing purposes. We have signage throughout the outdoor spaces encouraging social distancing, and staff monitor spacing closely to ensure the wellbeing of guests.

What are the cleaning procedures in the pool areas?

When pool chairs are vacated, they are immediately cleaned by hotel staff members with a sanitizing pump. Once a pool chair is thoroughly sanitized, the back of the chair is turned down to let guests and staff know that the chair is clean. The same procedure is applied to outdoor dining tables and a marker is left on the table to signal that it has been sanitized.

What are the sanitation protocols at the front desk?

All front desk pods are sanitized after each guest and employee use. Glass partitions have also been installed for the wellbeing of guests and staff. Masks are required when checking-in and walking through the lobby.

Do you take guests temperature upon arrival?

We do not take temperatures of our guests but monitor with questions during the check-in process. We do temp-check our staff when clocking-in for their shift.

Do guests need to wear a mask when in the pool area?

We ask that all guests wear their mask when walking around the resort’s public areas, however once they reach a socially distanced area outdoors, like the pool area we do not require a mask.

Are guests required to quarantine in their hotel rooms or cottages?

No, while we are strictly practicing social distancing and have increased our sanitation policies, the restaurants, pool areas and additional amenities are open with limited hours and updated operations policies.

What are the current operating hours of St. Somewhere Spa?

Current hours are from 10 a.m. – 6 p.m. daily.

What are the current sanitation procedures for St. Somewhere Spa?

St. Somewhere Spa has a strict cleaning procedure which is logged by employees after every guest. The following are sanitized or replaced after each guest experience:

  • Sinks
  • Hot Stones
  • Hot Towel Cabis
  • Countertops
  • Massage Tables
  • Face Cradle
  • Stools
  • Outside Chairs
  • Door Handles
  • All skincare products used
  • Garbage can outside
  • Steam Unit
  • Light Switch
  • Cabinets
  • Replace sheets (1 fitted, full, and face cradle)
  • Change all towels used
  • No personal items next to guest used items
  • Jewelry Tray
  • Robe Hooks
  • Walls guest touched
  • Brushes
  • Sanitize Fijian Tray
  • Sanitize Wall music tablet
  • Manager Confirmed Complete
What are the current sanitation procedures for the salon at St. Somewhere Spa?

The salon at St. Somewhere Spa has strict cleaning procedures which is logged by employees after every guest. The following are sanitized or replaced after each guest:

  • Hot Stones
  • Hot Towel Cabi
  • Countertop
  • Pedicure Chair
  • Pedicure Jets
  • Pedicure Bowl
  • Outside Chair
  • Door Handles
  • All products used
  • Garbage can outside
  • Stool
  • Light Switch
  • Cabinets
  • Manicure Table
  • Partition Between
  • No personal items anywhere
  • Jewelry Tray
  • Guest Stool
  • Walls guest touched
  • Staff Confirmed Completion
  • Cosmetologist tools
  • Shampoo Bowl/chair
  • Scissors in Barbicide
  • Clippers
  • Sink
How is the staff at St. Somewhere Spa practicing social distancing and safety for guests?

Additional procedures have been put into place to ensure the safety and wellbeing of guests and staff. These procedures include the following:

  • At this time, all spa and salon appointments are only being taken by phone
  • Before beginning the appointment process, staff are required to ask the guest a series of questions to ensure the safety of staff and guests. These questions are as follows:
    • Do you or any of the guests in your party have any of the following symptoms?
    • Coughing
    • Body aches
    • Chills
    • Shortness of breath
    • Sore throat
    • Sudden loss of taste or smell
    • Fever
    • Are you caring or been exposed to someone with Covid-19?
    • Have you recently traveled to or from an area highly impacted by Covid-19?
  • If the guest answers “yes” to any of the COVID-19 questions, the screening process should be stopped.
  • Guest should be advised of the following: a. “Because you have answered yes to a COVID-19 screening question, we are unfortunately not able to book you for an appointment. Please return home and contact your medical provider. We would not be able to accommodate you for your appointment without a medical release.”
  • If the team member answers “no” to any of the COVID-19 questions proceed with booking the appointment.

Guests are required to sign a waiver confirming they have answered the questions listed above to confirm they have no symptoms of COVID-19.